Our mission is to provide comprehensive, current, and compassionate medical care in a professional setting for the children and adolescents of the metropolitan Birmingham area.
Our telephones are answered 24 hours a day. Our staff answers the phones during the regular office hours, and an answering service answers all calls made after regular business hours. Please call during the regular office hours for routine medical questions medicine refills, and appointments. All of your telephone calls are documented in your child’s chart and forwarded to the doctors and nurse practitioners to review. The staff is trained to answer many of your questions. If you do need to talk with one of the doctors or nurse practitioners, the staff will get the preliminary information and your call will be returned at the earliest opportunity dependent upon the urgency of your need. If calling after regular business hours, the answering service will forward your messages to the on-call nurse. One of our medical doctors is always available as a backup resource. Your call will be returned in a timely manner. Again, please call during the regular office hours for non-urgent concerns.
We are aware that emergency situations arise and we will do our best to respond to your concern promptly. In the event of an emergency, please contact us through the office number: (205) 941-1414, which is answered 24 hours a day. We will get back in touch with you as soon as possible to provide you with instructions on what to do. If the situation is extremely urgent, you may go to Children’s Hospital (205) 939-9175 or the nearest healthcare facility and ask them to call us. In all but extreme emergencies, please call us first.
Insurance and Legal Forms
Metro Pediatrics, P.C. is committed to offering affordable health care. To help control costs, we request payment at the time services are rendered for all co-pays, deductibles, and co-insurance. For your convenience, we accept VISA, Discover, American Express, MasterCard, debit cards, and checks. We participate in most HMOs, PPOs, and insurance plans such as Medicaid, Blue Cross/Blue Shield, United Healthcare, Cigna, Health Choice, Aetna, Viva, Healthsprings, TriCare, and a host of other plans. Our experienced staff can assist you with insurance questions and will file claim forms for participating patients. Insurance cards will need to be seen at the start of every visit. While this may seem inconvenient, it is important for us to maintain correct billing information on each patient. Medicaid mandates that you also present your card on each visit to verify eligibility. Patients are required by contract to pay the co-pay amount at every visit. We are likewise obligated to collect it. To allow you to leave immediately following your visit, we will ask for your co-pay at registration before your visit. In all insurances except the HMOs, PPOs, and Medicaid for which we have contracted coverage, you are ultimately responsible for your medical bills. Please be assured that any release of medical information to attorneys and insurance companies require your prior authorization. There is a charge for filling out statements and copying records for these entities.
For your convenience, there is plenty of free parking at our office. We ask that you refrain from smoking and eating while inside the office. We look forward to a pleasing and long-lasting relationship with your family.